Whitestone Legal Group

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Service agents have a script response and nothing seems to be customized. I tried to contact my hired lawyer and did not get a response. I tried calling and emailing. I get a very general answer that says, please, give us 48 hours to respond. I will continue to use Whitestone, bc I am dedicated to resolving my credit/debt situation. However, I wish I had known that I could do it without legal representation. We didn`t have a good experience at all!3 calls once on hold for 30 minutes and then hung up. No one could reach a legislator who could help us. We filed legal documents on October 29 and called several times over the past few weeks without any reminders.

You just submitted the documents today and our hearing on Monday morning. Now we have to go to court and have no idea what we have done. Please, someone calls us. 7248156931 I have been a customer for almost 2 years and I am not happy. It looks like they take my money every month and do nothing. Nothing has been settled and now I am threatened with seizure by one of the creditors. I never get a call from anyone, even if I specifically ask for a callback. I am considering ending my participation in these activities and hiring a lawyer to sue my lawyers for repayment of what I have paid into the program. I could have done better myself.

We are currently facing poor customer service from your team, especially Corey is supposed to call me and discuss balance in the program etc. My concerns were already documented after my conversation with Christopher, and it`s been 2 weeks, but even after several attempts, still no updates or reminders from Corey. So extremely disappointed with your customer service. Hi Mike, thank you very much for your comment. We pass on your feedback to our partners at Versara. I still have a lot of experience and my needs are always met! Thank you for working with me and helping me skip my design during this time when I am experiencing extraordinary financial difficulties! I am always helped quickly and politely! Nothing to complain about. Everything went exactly as they promised, and although I was in a settlement with one of the creditors, they still allowed me to skip my drafts and were more than understanding in this uncertain time! Whitestone Legal Group deceived me and did not contact my creditors to settle with them on my behalf, and when Citi Bank (one of my creditors) sued me, they did not defend me in court and they did not even hire a lawyer for me, which severely affected my situation in the case. Now I am threatened with garnishment of wages and the bank account can be destroyed. And they even refuse to pay me back my money that I paid for 13 months so I can look for my creditors and try to fix what they ruined.

Every time I call Whitestone customer service and Kami answers the phone, I`m happy to hear her voice because I know I`m getting specific and clear answers to my questions. Solving my problem may not be something she has control over, but at least I know she will do everything she can to make sure I get the best information available. We use dedicated people and smart technology to protect our platform. Find out how we fight fake reviews. I turned down the last offer because the debt to pay was higher than I originally owed. Can I opt out of the program? Markesha (spelling?) and I were at the recording part of my draft change for April 2021 and there was no response at either end during the recording. So we both tried to connect with each other at the same time and finally reached the end result. Thank you, Markesha and all the staff at Whitestone Legal. P.S. Don`t change the beautiful daily song on your first recording while the customer waits for a representative to contact us.

Verification can help real people write reviews about real businesses. As you will hear and see, my approach is to try to resolve your dissatisfaction with the company in a polite and organized way. If the company refuses or doesn`t want to help you, the guide gives advice on how to escalate the situation. Don`t come any closer. I gave them every penny they wanted for months into the program. After a year and a half, I thought we had graduated and we had sorted everything out. Apparently, they didn`t charge 1 and they won`t help you with that. We have called several times to get an update on our account as the documents indicate that payments are usually made around 7-9 months. Now we are told that it could take 2 and a half years in the program. Our credit is now ruined (from an 860 when I signed up to a 565).

We were making payments before, I just thought it would allow us to do it faster. I wish I had never heard of it. I have no choice but to finish the course. Hi Trish, we are sorry to hear about bad experiences. We want a member of our escalation team to review your account and contact you. Unfortunately, we cannot find your account with the information provided. Would you be willing to share your full name, email address, or phone number associated with your account? Thank you very much. I was upset that my account was terminated without any information. I called and spoke to Julio, who was very helpful to me and gave me all the information he was allowed to see on his screen. He contacted the person who manages my account and took notes so they could contact me within 24-48 hours.

Julio was very professional and has great customer service skills. Anyone can write a Trustpilot review. People who write reviews can edit or delete them at any time, and they will appear as long as an account is active. UPDATE: In response to Whitestone`s response, I also contacted you directly through your website after logging into our account. (I won`t leave any personal information in a public review here.) We have been trying to reach EVERYONE in Whitestone for over three months. No reminder. No emails. Nothing. Nevertheless, we pay on time every month. Over the past 29 months, we have paid them $16,593.84.

Of this amount, they paid $2445.08 of the debt we wrote to them. Everything else is listed as in “Pre-settlement” without further explanation of their services. Just curious, how can we cancel? We have checked their website, but there is no indication of a cancellation. Seriously, a recall would at least be poor customer service. I have been in the Whitestone Legal Group program for three years and have paid them automatically so far, but my top three creditors have not been resolved. Your situation is very similar to what I covered in this podcast. In a perfect world, the company will listen to your concerns and work diligently to solve problems.